Last Updated: March 11, 2026
We want you to love your purchase! If something isn’t quite right, we’ve got a straightforward return process to make it easy. At Chinese Medicine Living, customer satisfaction is our priority, and we’re committed to handling returns fairly and promptly.
1. Return Window
- You have 30 days from the date of delivery to initiate a return.
- Returns must be postmarked within this timeframe. Late returns may not be accepted.
2. Eligibility for Returns
Items are eligible for return if they meet all of the following criteria:
- Unused and in the same condition as received (including all original packaging, tags, labels, and accessories).
- Not personalized, custom-made, or final-sale items (e.g., clearance items marked as “non-returnable”).
- Not damaged by the customer or due to improper handling/care.
- For hygiene reasons, certain items like underwear, swimwear, or earrings are non-returnable unless defective.
Defective or Incorrect Items: We’ll gladly replace or refund items that arrive damaged, defective, or not as described. Please contact us within 7 days of delivery with photos for faster processing.
3. How to Initiate a Return
- Contact Us First: Email us at info@chinesemedicineliving.com or use our contact form, including your order number, item details, and the reason for the return. We’ll provide a Return Authorization (RA) number and instructions.
- Pack Securely: Repackage the item(s) in the original packaging if possible. Include the RA number inside or on the package.
- Ship Back: Use the prepaid return label we’ll provide (for U.S. orders) or ship to:
Chinese Medicine Living Returns Department
2741 Fayetteville Rd. #6022
Van Buren, AR 72956
Note: International returns are the customer’s responsibility unless otherwise specified. - Track Your Return: Keep your shipping receipt—we recommend using a trackable service.
4. Refunds
- Full Refund: Issued for eligible returns (item cost only; original shipping fees are non-refundable).
- Partial Refund: For items with minor wear, restocking fees (up to 20%), or damaged packaging.
- Processing Time: Once we receive and inspect the return (typically 3-5 business days), refunds are processed within 5-7 business days to your original payment method.
- Exchanges: Available upon request—let us know your preferred size/color during the return process.
Shipping Costs:
- Original Shipping: Non-refundable.
- Return Shipping: Free for U.S. customers on qualifying orders (defective/wrong item). Otherwise, deducted from the refund or at the customer’s expense ($9.99 flat rate).
5. Exceptions & Special Cases
- Sale/Clearance Items: Limited to store credit.
- Digital Downloads: Non-returnable once accessed.
- Gift Returns: Same policy applies; the original purchaser receives a refund/credit.
- Bulk/Wholesale Orders: Custom policy—contact us directly.
6. Questions?
Reach out anytime:
- Email: info@chinesemedicineliving.com
- Phone: 941-296-7094 (Mon-Fri, 9 AM – 5 PM CT)
We reserve the right to refuse returns that don’t meet these guidelines. This policy complies with merchant standards and applicable consumer laws.
Thanks for shopping with us—we appreciate your business!