Chinese Medicine Living Privacy Policy
Effective Date: February 22, 2026 Last Updated: February 22, 2026
Chinese Medicine Living (“we”, “us”, or “our”) operates the website chinesemedicineliving.com (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase (digital or physical), create an account, sign up for our newsletter, or otherwise interact with us.
By using the Site or purchasing from us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name
- Email address
- Billing and shipping address (for physical products)
- Phone number (optional, or for shipping/delivery updates)
- Payment information (handled securely by our payment processors — we do not store full credit card details)
- Account login credentials (if you create an account)
- Any messages, support requests, or reviews you submit
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited, time spent, and referral sources
- Cookies, pixels, and similar tracking technologies (see our Cookie section below)
For digital product purchases:
- We may record which products you have downloaded or accessed to provide support and prevent abuse.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders (digital downloads or physical shipping)
- To send order confirmations, shipping updates, and digital access instructions
- To provide customer support and respond to inquiries
- To send transactional emails (e.g., receipts, password resets)
- To improve our website, products, and services
- To detect and prevent fraud, abuse, or unauthorized access
- (If you opt in) To send marketing emails, newsletters, or promotions
- To comply with legal obligations, resolve disputes, and enforce our agreements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and show relevant content/ads.
- Essential cookies: Required for the Site to function (cart, checkout, login).
- Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
- Advertising cookies: May be used for retargeting or personalized ads (if applicable).
You can manage or disable cookies through your browser settings. Note that disabling cookies may limit Site functionality.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Payment processors (e.g., Stripe, PayPal) to process transactions
- Shipping carriers (e.g., USPS, UPS, DHL) for physical product delivery
- Email service providers (e.g., Mailchimp, Klaviyo) for transactional/marketing emails (if you opted in)
- Cloud hosting, analytics, and support tool providers (under strict confidentiality)
- Legal authorities, when required by law, subpoena, or to protect our rights
5. International Data Transfers
If you are located outside [your country, e.g., the United States], your information may be transferred to and processed in [your country]. We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.
6. Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Order information is typically retained for [X years, e.g., 7 years] for tax and accounting purposes. Marketing data is kept until you unsubscribe.
7. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (subject to legal retention requirements)
- Opt-out of marketing emails (via unsubscribe link)
- Object to or restrict certain processing (e.g., under GDPR)
To exercise these rights, contact us at info@chinesemedicineliving.com. We will respond within the time required by applicable law.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Children’s Privacy
Our Site and services are not directed to children under 16 (or 13 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review it periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Chinese Medicine Liivng – info@chinesemedicineliving.com
Thank you for trusting us with your information.